A tour operator in Lombok should first determine whether it actually creates and organizes tour packages or mainly acts as an intermediary selling packages and reservations created by another business. That distinction affects the KBLI activity that should be tested in OSS.
Tour Operator License Lombok: The Short Answer
The current OSS KBLI 2025 subgroup 7912 covers the arrangement, preparation and marketing of travel and tour packages and expressly recognizes travel bureaux that can operate as independent tour operators.
For the specific tourism-business class, OSS records KBLI 79121 Aktivitas Biro Perjalanan Wisata as unchanged one-to-one into KBLI 2025 on the official classification page.
For a Lombok company designing and operating its own tourism packages, KBLI 79121 is therefore the principal classification to test against the actual business model.
Indonesia’s current national risk-based licensing framework is Government Regulation No. 28 of 2025, which is in force and revoked Government Regulation No. 5 of 2021.
The regulation covers basic requirements, Business Licensing, PB UMKU and OSS services and states that a business actor must hold the applicable Business Licensing to conduct its activity under PP No. 28 of 2025.
Step 1 — Decide Whether You Are a Tour Operator or Travel Agent
The commercial distinction is more important than the label used on the website.
A business may call itself a travel company, destination specialist, experience company or tour agency. The legal classification should follow whether it assembles the tour product or mainly intermediates a product assembled by another operator.
Tour operators build and organize tour packages
OSS states that the tour-operator package can involve services such as transport, accommodation, food and visits to museums, historical or cultural sites, theatre, music or sporting events under the current KBLI 7912 description.
The OSS description of KBLI 79121 includes planning and packaging tourism components, organizing and selling tour packages and providing guide-related services connected with the packages under the Aktivitas Biro Perjalanan Wisata entry.
A business that designs a three-day Lombok itinerary, combines accommodation and transport, sets the package price and sells that package directly to guests is therefore much closer to the tour-operator model than a business that only refers a customer to another operator’s package.
Travel agents mainly intermediate packages and reservations
The same OSS description expressly excludes package-selling travel-agency activity and points that intermediary function to subgroup 7911 under KBLI 2025.
For comparison, OSS shows that former KBLI 79111 Aktivitas Agen Perjalanan Wisata changed to KBLI 79110 in KBLI 2025 on the official travel-agency entry.
The travel-agency description centers on acting as an intermediary for tour packages prepared by a travel bureau and arranging transport tickets, accommodation, restaurants and attraction bookings under the OSS travel-agency classification.
Lombok Legal ID’s Travel Agency License Lombok guide can be reviewed separately where the business is primarily acting as an intermediary rather than designing and operating packages.
Step 2 — Map What Is Included in the Tour Package
A tour operator may combine several tourism services into one customer-facing product, but that does not mean KBLI 79121 automatically replaces the licensing obligations of every separately regulated supplier.
Map each package component and identify who actually supplies it. Common components include accommodation, vehicles, guides, restaurants, attraction admission, water recreation and event tickets.
If the tour operator buys accommodation from an independently operated hostel, the hostel remains a separate accommodation business. Lombok Legal ID’s Hostel License Lombok guide covers the KBLI 55202 accommodation layer separately.
The same logic applies to transport and other specialist tourism services. The tour operator can assemble those services into its package while still needing contracts and supplier due diligence that clearly identify which business is responsible for operating each regulated component.
Step 3 — Confirm the Legal Operator and OSS Activity
The legal business actor should match the commercial party selling the tour package.
Check which company issues the booking confirmation, receives the customer’s payment, contracts with hotels and transport providers and assumes responsibility for delivering the tour package. Then compare that company with the NIB and the current OSS activity record.
For an acquisition, do not rely only on the brand or booking website. Compare the package seller, corporate records, registered KBLI and current OSS project before assuming the tour business has been structured around the correct operator.
Lombok Legal ID’s Tourism KBLI Lombok guide provides broader activity-mapping context where the business combines several tourism activities beyond the tour-package operation itself.
Step 4 — Apply the Current Risk-Based Licensing Framework
PP No. 28 of 2025 is now the current national framework for risk-based Business Licensing. Advice prepared solely under PP No. 5 of 2021 should therefore be revalidated.
For the actual tour business, review the live OSS project to determine the current Business Licensing position, registered activity, project information and any supporting requirements generated for the selected scope.
Avoid assuming that every KBLI 79121 operator has an identical licence output regardless of business characteristics. The safer approach is to use the current OSS record for the actual entity and project.
Step 5 — Check Current Tourism Standards and Supplier Boundaries
The current tourism-sector business-standard framework is Minister of Tourism Regulation No. 6 of 2025, which the Ministry of Tourism JDIH lists as applicable and as repealing Ministerial Regulations No. 4 of 2021 and No. 8 of 2021.
An existing tour operator that built its compliance file under the earlier 2021 tourism standards should therefore recheck its current procedures and records against the applicable 2025 framework.
Supplier control is equally important. Maintain current agreements and verification for the accommodation, transport, guides and activity providers included in a package, particularly where those suppliers operate separately regulated businesses.
That supplier review is not a substitute for the operator’s own Business Licensing. It is the second layer: first confirm the tour operator is correctly classified and licensed, then confirm the package relies on properly identified suppliers.
Eight Checks Before Launching or Buying a Tour Operator
Use this sequence before launch, investment or acquisition:
- Identify who creates the package. Confirm whether the business genuinely designs and organizes the tour or mainly resells another operator’s package.
- Test KBLI 79121. Compare the package-building activity with Aktivitas Biro Perjalanan Wisata.
- Check the agency boundary. If the company mainly acts as an intermediary, compare it with the current travel-agency classification instead.
- Confirm the legal operator. Match the package seller and payment recipient to the company shown in OSS.
- Review the live OSS project. Check the registered KBLI and current Business Licensing position under PP No. 28 of 2025.
- Map package suppliers. Identify who operates accommodation, transport, guides and specialist tourism services.
- Review current tourism standards. Recheck older compliance files against the 2025 tourism-sector regulation.
- Recheck when the business model changes. Moving from agency sales into proprietary package creation can change the classification analysis.
The objective is to make the commercial reality match the regulatory structure: the company selling itself as the tour operator should have an OSS activity that reflects that role, while separately regulated package components should remain clearly assigned to the businesses that actually provide them.
Conclusion
A tour operator license Lombok review should begin with the difference between creating the tour package and merely intermediating its sale.
Businesses that plan, organize and sell their own packages should test KBLI 79121 Aktivitas Biro Perjalanan Wisata within the current KBLI 7912 travel-bureau structure. Businesses acting mainly as travel agents should review the separate agency classification instead.
The practical sequence is business model → legal operator → KBLI 79121 or agency classification → OSS Business Licensing → current tourism standards → supplier due diligence → package delivery controls.
Review the Tour Operator Structure Before Selling Packages
If you are establishing, acquiring or restructuring a tour business in Lombok, Lombok Legal ID can assist with Business Setup and business-licensing review based on the actual package model, legal operator and OSS activity.
A pre-launch review can help determine whether the business is operating as a tour operator, travel agent or combination of tourism activities and identify licensing or supplier-structure issues before packages are sold.
For help coordinating the documents and next steps discussed above, review our business setup in Lombok.
Read More: Company Setup Guide in Lombok: Entity Choice, OSS and Launch Planning
FAQ Tour Operator License Lombok
What KBLI applies to a tour operator in Indonesia?
Current OSS classification places travel-bureau and tour-operator activity under subgroup 7912, with KBLI 79121 for Aktivitas Biro Perjalanan Wisata.
Did KBLI 79121 change in KBLI 2025?
OSS records KBLI 79121 as unchanged one-to-one into KBLI 2025, although wording or licensing details can be adjusted in the current system.
What is the difference between a tour operator and a travel agent?
A tour operator or travel bureau organizes and packages tour components, while a travel agent primarily intermediates packages and reservations. Current OSS classification treats those functions separately.
What happened to travel-agency KBLI 79111?
OSS records former KBLI 79111 Aktivitas Agen Perjalanan Wisata as converting to KBLI 79110 in KBLI 2025.
Can a tour operator include hotels and transport in a package?
Yes. OSS describes travel-bureau packages as potentially including transport, accommodation, food and attraction or event visits. The separately regulated supplier operating each component should still be identified and reviewed.
Is an NIB alone enough for a Lombok tour operator?
The current OSS project should be reviewed for the applicable Business Licensing and any supporting requirements. An NIB alone should not be treated as proof that the complete tour-operator licensing file is current.
Can a hostel sell its own Lombok tour packages?
A hostel’s accommodation KBLI does not automatically answer the tour-operator question. If the same business materially creates and sells tour packages, that activity should be reviewed separately against the relevant tourism KBLI and OSS requirements.
References & Sources
- OSS KBLI 2025 – Travel Bureau and Tour Operator Activities — oss.go.id
- OSS Tourism Travel Bureau Activity – KBLI 79121 — oss.go.id
- OSS Travel Agency Activity and KBLI 79111 to 79110 Conversion — oss.go.id
- Government Regulation No. 28 of 2025 on Risk-Based Business Licensing — peraturan.bpk.go.id
- Minister of Tourism Regulation No. 6 of 2025 on Tourism Business Standards, Supervision and Administrative Sanctions — jdih.kemenpar.go.id